Mediasite Problem Report

Computer and Network Services

Problem Report

We're sorry you're having trouble. Before you submit a report, try these three steps that resolve many problems:

Clear your Web browser's cache.
Check your Windows Media Player version.
Use a wired (Ethernet) connection instead of a wireless one.
Make sure your computer's software is current by using Windows Update or Software Update (on Macs).

Finally, please try watching this demo video. If that works for you but the School of Pharmacy videos don't, that's an important clue for us when working out what's going wrong.

If you're not sure about something below, leave it blank.

Your Information

Name*

E-Mail Address*

Campus

Baltimore Shady Grove

Operating System*

Web Browser*

Media Player Version*

Where and When the Problem Occurred

Time of Day (be as specific as you can)*

Location*

Connection Type (if you chose Home above)*

Internet Service Provider (if you chose Home above)

Your Computer's Connection

Wireless Wired

I share my Internet connection (i.e. with roommates)

The demo video above worked for me

About the Problem

Problem Description*

How often is this problem occurring?*